Privacy Policy FiloBlu

Privacy Policy FiloBlu


FiloBlu S.p.A. is concerned about protecting your personal data and respecting your privacy.

Please be advised that all personal data regarding you will be collected and processed to provide you with sales service that is as efficient and suited to your needs as possible, while ensuring a constantly increasing level of protection and security for your data.

Our duty and your privacy:

FiloBlu would like to provide you with some information of which you must be made aware, not only to discharge obligations under current privacy legislation, but also because transparency and integrity in our dealings with you are an integral part of our way of doing business.


  • About us
  • Our responsibility

  • Your commitment

  • When and how we collect your personal data

  • The kinds of data we collect

  • What we collect your data for

  • Use of the site and management of services

  • Fraud prevention

  • Customer support

  • What we mean by legal basis

  • How we process your data

  • Your choices and rights

  • Where your data is kept

  • How long we keep your data for

  • Third parties who may process your data

About us:

In the management of your data relating to activities pertaining to the processing of product sales, the data controller is FiloBlu (tax code/VAT registration number 04274870288).

Below you will find FiloBlu’s details to allow you to contact the data controller responsible for your personal data for any information you may require or other requests:

FILOBLU SPA registered office: Via Caltana 116/C, Santa Maria di Sala (VE) 30036 – IT e-mail e

Our responsibility:

Please be advised that your data will be lawfully processed according to our decisions regarding the methods and purposes of processing.

Your commitment:

We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.

When and how we collect your personal data:

As soon as you begin to interact with ....., we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.

This is how it is collected:





Your identification data (first name, surname, date of birth, address and email)



Browsing the website



Your telephone number

X (only if provided by you spontaneously)


Use of



Conclusion of purchase orders



Customer services


X (only the order number)

Marketing communications (newsletter, etc.)

X (only following your explicit consent)



Your data may also be communicated in a simplified manner through “connection” procedures with external services (Facebook and Google), which, with your express consent, will send us, automatically and through electronic channels, solely and exclusively the data required for registration for the requested service.

Riva Boutique riceverà da Facebook su tua conferma le seguenti informazioni: il tuo nome e la tua immagine del profilo e indirizzo e-mail.

Riva Boutique will receive the following information from Facebook with your confirmation: your name, profile picture and e-mail address.

Riva Boutique will receive the following information from Google with your confirmation: your name, profile picture and e-mail address.

For further information regarding these services, please visit the following service support pages.

The kinds of data we collect:

Contact details

Your first name and surname, delivery and billing address, telephone number, email address.

Identification data

Your IP address, your login data, browser type and version, time zone setting, plug-in types, geopositioning information regarding your probable position, operating system and related versions, etc

Data relating to the use of Riva Boutique

Your browsing path through the Riva Boutique website (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behaviour and other actions, etc.

And what about sensitive data?

We do not collect any sensitive data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).

What we collect your data for

We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so. Here is why we process your data:

Use of the site and management of services:

Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract and legal obligations.

Fraud prevention:

In some cases, in order to finalise your purchase, it may be necessary to carry out some additional checks with a view to preventing fraud and, therefore, you may receive communications, also by email from our dedicated account (…….), in which we will ask you to send us the authorisation code, a copy of your identity document and the credit card used for the purchase, on which we ask you to obscure the eight central digits. The data collected in this way will be retained for 1 (one) year from the time of their collection for evidentiary purposes, to cooperate with the judicial authorities and to deal with any disputes that may arise in this regard. In this case the legal basis is the contract and the legitimate interest of the Controller. We guarantee that the data collected in this way will be processed in full compliance with the regulations in force for the safeguard and protection of personal data and may have to be shared with third parties who process credit or debit card payments and perform anti-fraud checks, banks, judicial authorities.

Customer support

Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is the contract.

What we mean by legal basis:


Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.

Legal obligation

Processing your data is mandatory to comply with legal obligations relating to tax and administrative matters.

How we process your data:

Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.


Your choices and rights:

Your choices

You can decide not to provide us with your data

In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.

Your rights

You can always exercise your rights by sending us an email to the address

You have the right to access the information about you

This includes the right to ask us for further information about:

  • the categories of data we process;
  • the purposes of the processing;
  • the categories of any recipients who may be provided with your data;
  • the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
  • the other rights regarding the use of your data.

We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.

You have the right to have your personal data rectified if it is inaccurate or not up to date

You have the right to have your personal data erased (right to be forgotten)

You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes, provided that there is no legal obligation or other binding legitimate reason for storing your data.

In any event, correspondence relating to the exercise of your rights will be kept for the maximum period of five years as proof.

You have the right to object to us processing your personal data

You have the right to object at any time to processing on the basis of our legitimate interest.

You have the right to refer to the Personal Data Protection Authority

You can at any time refer to the Supervisory Authorities to lodge any complaints you may have. But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your personal data on behalf of third parties, we guarantee that any requests made regarding the exercise of your rights will be provided to them without undue delay.

What level of security do we adopt in order to process your data?

We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

Nevertheless, we should remind you that:

  • You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
  • You need to keep your username and password safe at all times: you are the only one who knows them.
  • If you feel that you have suffered a data breach, we would ask you to contact us immediately at

Where is your data stored?

Your data is processed within the European Union and in the other data structures managed by the third parties identified below.

As soon as you provide us with your personal data, you consent to it being transferred, stored and processed by us.

If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection

How long will we keep your data for?

We will cease active processing of your data for ten years from your last purchase, unless legal obligations require that we keep your data for a longer period.

Third parties who may process your data:

To run our online business we need to avail ourselves of third parties which host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.

For further information, contact us at this address: